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Terms and Conditions for Service of Lenovo Items
Warranty Void
1. Should Megalink finds that the damage to the equipment is due to customer’s mishandling (such as, for example by dropping, damage caused by liquids, viruses, or forgetting of password), an act of nature, or tampering (such as unauthorised service by a third party, modifications, or removal/alteration of identification labels on the product or parts), the Warranty for the equipment is Voided and the customer will have to bear the costs for Parts and Labour as per the terms for Out Of Warranty items.
Out Of Warranty
1. For items that are Out of Warranty, parts and labour is chargeable. After diagnosis of the problem, we shall provide a quotation of the estimated cost of repair before proceeding with the repair. Upon your confirmation, we shall proceed with the repair.
2. If you decide against repairing the item, you will still be charged a minimum charge as per shown above this being administrative charges for the diagnosis. This fee shall be paid at the point of collection of the item failing in which, we will not release the equipment.
3. If you decide to go ahead with the repair, there will be a minimum charge of SGD$70.00.
Collection of Units from MEGALINK
1. ORIGINAL MACHINE REPAIR SERVICE REPORT FORM MUST be produced for collection of machines. We will release the unit only upon presentation of the Service Report, without any exceptions. If your Service Report has been lost, you must provide a copy of the I/C upon collection, otherwise Megalink Systems reserve the right to retain the machine.
Service Exclusions
This service does not include:
1. Installation of products or application activity not specifically mentioned.
2. Any software applications, installation or configuration other than may be specified.
3. Any installation of peripherals, applications nor activities, which have not been specifically specified.
4. Configuration and setting of other hardware
5. Configuration and setting of any additional software or third party software
6. Setting and configuration for users or desktops
Service Assumptions
1. It is the customer’s responsibility to have a valid licensed copy of the Operating System and software applications available.
2. Customer is responsible for all aspects of software security.
3. Customer is responsible for creating the image for the One Key Recovery when the unit was purchased.
Limitation of Responsibility
1. We are not responsible for the loss of data. It is your responsibility to backup your data.
2. We are not responsible for the loss or damage of anything that is not part of the original equipment, such as stickers or other decorative items.
Software
1. We do not cover software problems. If you require Software fix, such services is available at a flat rate of SGD$80.00 per case per equipment. Please note that there are no warranties for software fixes, and we will not perform software fixes for unauthorized software.
Others
1. The management reserves the rights to add and amend, not limited to, the above terms and conditions, from time to time without prior notice.
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